Shipping Policy

Last updated: 24/01/2026

M.A.D Reptiles aims to deliver your orders quickly and reliably. This Shipping Policy explains how and when we ship physical products.

1. Order Processing
All orders are processed within [1–3] business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email. Processing times may be longer during busy periods or promotions.

2. Shipping Times
Estimated delivery times are as follows:

Delivery times are estimates and may vary due to factors outside our control.

3. Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your purchase.

Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

4. Tracking
Where available, tracking details will be provided once your order has been shipped.

Please allow up to 24 hours for tracking information to update.

5. Delays
We are not responsible for delays caused by postal services, customs, weather conditions, or other circumstances beyond our control.

6. Incorrect Address
Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping fees may apply to resend the order.

7. Lost or Missing Packages
If your order appears to be lost, please contact us within 7 days of the expected delivery date so we can assist you.

8. Contact Information
If you have any questions about this Shipping Policy, contact us at:

Email: [your email address]
Business Name: M.A.D Reptiles

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